You can register directly from our website. To open the registration form, Click Here.
You must upload the required documents such as a proof of ID and address and complete a short questionnaire.
Moreover, please make sure that your email address and phone number are not associated with another already-registered account. If it already exists, you will receive a notification that the email already exists.
Knowledge Hub
FAQs
Find answers to the most popular questions regarding trading with Alchemy Markets.
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Registration
Documents
Client Portal
Deposits & Withdrawals
Trading
How can I open an account?
What are the required documents?
For the account verification process, we typically require:
• A clear picture of your identification document (National Identity Card or Passport).
• A recent utility bill, registration document, or bank statement dated within the last three (3) months must be provided for address verification purposes.Documents listing P.O. Box addresses or mobile phone bills will not be accepted.
• Please ensure that all your documents are photographed clearly, capturing all edges in the image.
• Additional documents may be requested under KYC/AML requirements for verification
Kindly Click Here to upload your documents.
How long does it take to approve my documents?
The verification process typically takes 24 hours after uploading the required documents. This timeline may vary if additional verification is required.
How can I change my portal password?
If you forgot your portal password and you are unable to log in, you can find the "Forgot password" on the login page, Click on the "Forget my password" option on the login page or simply Click Here.
Why can’t I log in to my Alchemy Markets Portal?
Please ensure that you are logging in to the portal with the correct email address and password. If you wish to change the password, you may Click Here.
If you are sure of your credentials but still having trouble logging in, kindly contact our support team on Live Chat for further assistance.
How can I change my registered contact details on the portal (phone number / email address)?
Kindly send an email to [email protected] from your registered email address requesting to update your contact details.
Alternatively, you can reach us by phone at +248 467 1951 or start a live chat with our support team.
How can I deposit into my trading account?
You can make a deposit directly from your Client Portal.
We support several payment methods, including:
• Credit/Debit cards (Visa, Mastercard, etc.)
• E-wallets
• Bank wire transfers (domestic or international)
• Google Pay, Apple Pay
You can deposit simply by Clicking Here.
How long does it take for a deposit to reflect in my trading account?
Deposit requests are typically processed by Alchemy within 24 working hours.
• Online banking, credit/debit card, and e-wallet deposits are credited instantly to your account.
• Regular bank wire transfers typically take 1-5 business days to clear and reflect as available margin in your wallet, depending on the bank and location.
Deposit requests are typically processed from Alchemy’s side within the first 24 working hours, credit/debit card deposits are credited instantly to your account, bank wire transfers typically take 1-5 business days to clear and reflect as available margin in your wallet, depending on the bank and location.
What is the minimum deposit required to start trading?
50 EUR / 50 USD / 50 GBP
There is no minimum for deposits, Please note that certain payment methods may have a maximum deposit limit.
Can I deposit using a third Party’s Bank account?
Depositing using a third party’s bank account is not permitted.
Funds deposited into a trading account should be made from a source (e.g. credit/debit card, bank, alternative payments account, etc.) that is in the same name as the trading account.
Are there any charges on depositing?
If Alchemy Markets chooses to waive or cover any fees, it can only cover fees that it sees. Other fees charged by the client’s bank, intermediary bank remain your responsibility.
How can I withdraw?
To request a withdrawal, log into your account portal, go to “My Wallet” to make an “Internal Transfer” from “My trading account” to “My Wallet” then go to “Withdrawals” to submit a withdrawal request, specifying the amount and payment method.
Withdrawals can only be made to the same account and payment method used for your deposits (e.g., bank wire, credit/debit card).
Please note that Alchemy Markets does not process withdrawals to third-party accounts.
There are two possible scenarios:
1. If you haven’t added your payment method details yet:
• Log into your Client Portal.
• Go to “My Wallet” → you will see “Banking Zone” section → select “Your Bank Accounts,” “Your Credit Cards,” or “Your Online Payment Methods” depending on the type of payment method you wish to add.
• Add the payment method you wish to use for withdrawals (must match your deposit source).
• Then proceed with the steps below.
2. If your payment method is already added:
• Go to “My Wallet” and make an Internal Transfer from “My Trading Account” to “My Wallet.”
• Next, open the “Withdrawals” tab and submit your withdrawal request by specifying the amount and payment method.
You can apply for a withdrawal request by Clicking Here.
How long will it take to process a withdrawal request?
Withdrawals are generally processed by Alchemy Markets within the first 24 hours.
Online banking, credit/debit card, and e-wallet withdrawals may take a maximum period of (1 -7 working days to reach the beneficiary.
Regular Bank transfer Withdrawals may take a maximum period of (1-14) working days to reach the beneficiary.
Can I withdraw partial amounts, or do I have to withdraw the full balance?
You may withdraw any available free margin from your account.
Please note some withdrawal methods may have a minimum withdrawal amount of 50$.
Why haven’t I received my withdrawal yet?
All withdrawals take up to a maximum of 24 working hours to be processed by Alchemy Markets. If you submitted a withdrawal request, you would receive an email confirmation that your request is either approved or rejected within the first 24 working hours.
• Ensure you have entered the right details while making the withdrawal, If you enter incorrect information, your withdrawal request might be rejected.
• Ensure you are withdrawing to the funding source, in accordance with our policy, we only process withdrawals to the funding source.
If you received an email confirmation that your withdrawal has been processed, please take notice of the below:
Card withdrawals may take a maximum period of (1 -7) working days to reach the beneficiary.
Bank Withdrawals may take a maximum period of (1-14) working days to reach the beneficiary.
If the above period has already passed and the funds have not been returned, you can contact us for further assistance on any of our communication channels.
Are there any charges on Withdrawals?
Alchemy Markets doesn’t charge withdrawal fees. However, your bank or any intermediaries may apply their own charges. Bank wire withdrawals, in particular, may incur additional fees, which are the client’s responsibility.
Can anyone other than the account holder receive withdrawal funds?
No. Withdrawals are only processed to the same account and payment method used by the account holder for deposits (e.g., bank account, credit/debit card, or e-wallet).
Funds cannot be sent to third parties or to any payment method not previously used for depositing.
Withdrawals will not be processed to a bank account that the client has not deposited from before previously.
Can I withdraw money using a third party’s bank account?
Third-party deposits and withdrawals are prohibited. Alchemy Markets operates a "return to source" policy.
For example, if funds were deposited using PSP/Bank, Alchemy Markets would refund the client via the same PSP/Bank along with any profits. The same applies to bank wire, credit card, and the other funding options Alchemy Markets offers.
What is forex trading?
The foreign exchange (forex) market is a decentralized global market where currencies are traded. It has no physical location and is open 24 hours a day from Sunday evening through Friday night. Forex trading involves the buying and selling of currencies in pairs, with the goal of profiting from fluctuations in exchange rates. Currencies are traded against one another and priced in relation to each other.
*Risk Warning: Trading leveraged products such as forex and CFDs carries a high level of risk and may not be suitable for all investors.
What are the major currency pairs traded in the forex market?
The most heavily traded and liquid currency pairs are called the "majors." These include EUR/USD (Euro/U.S. Dollar), USD/JPY (U.S. Dollar/Japanese Yen), GBP/USD (British Pound/U.S. Dollar), USD/CHF (U.S. Dollar/Swiss Franc), USD/CAD (U.S. Dollar/Canadian Dollar), AUD/USD (Australian Dollar/U.S. Dollar), and NZD/USD (New Zealand Dollar/U.S. Dollar).
What are the trading hours for the forex market?
The forex market is open 24 hours a day, 5 days a week. Trading begins each day in Wellington, New Zealand, and moves around the globe as the business day begins in each financial center, first to Sydney, Tokyo, London and finally New York. At the end of the trading session in New York on Friday, the market closes and reopens in Wellington on Monday.
What is leverage and how does it work in forex trading?
Leverage is capital provided by a broker to amplify a trader's investment potential. It allows traders to control larger position sizes with a smaller capital outlay.
For example, 1:100 leverage means $1 in a trading account gives the trader the ability to trade up to $100 in the market.
Alchemy Markets offers leverage up to 1:500 on major currency pairs*.
*Risk Warning: Leverage can increase your profits, but it can also increase your losses. Please make sure you understand how it works before trading.
What is a pip and how is it used to calculate profits and losses?
A pip is the smallest price movement by which a currency pair can change. It represents the final decimal place in most exchange rate quotes.
For example, if the EUR/USD exchange rate moves from 1.0872 to 1.0873, that 0.0001 increase equals one pip.
For most major currency pairs, one pip = 0.0001, which is equal to one-hundredth of one percent.
Pips are used to calculate profit and loss by measuring how much the price has moved in your favor or against your position.
What is a spread and how does it affect my trading costs?
The spread is the difference between the bid (sell) and ask (buy) prices of a currency pair. It represents the transaction cost of opening a position.
For example, if the EUR/USD bid price is 1.0870 and the ask price is 1.0872, the spread is 2 pips.
What are the different order types available for forex trading?
Common order types in forex trading include market, limit, stop, take profit (T/P), stop loss (S/L), and trailing stop orders.
• Market Order: Executes immediately at the current available market price.
• Limit Order: Executes when the market reaches a specific price set by the trader, usually to enter at a better level.
• Stop Order: Triggers when the market reaches a specified level, typically used to limit losses or capture profits.
• Take Profit (T/P) and Stop Loss (S/L): Automatically close a trade when it reaches the desired profit or loss level.
• Trailing Stop: Automatically adjusts with favorable price movements to help lock in profits while minimizing downside risk.
What trading platforms and tools do you offer?
We offer access to the industry leading MetaTrader 5 (MT5) trading platform for desktop, web, and mobile. This platform provides charting, technical analysis tools, automated trading capabilities, and more. We also provide premium add-ons like trading signals, market news and analysis, custom indicators, and expert advisors.
What is a margin call and how can I avoid it?
• A margin call occurs when the equity or cash value of your trading account falls below the broker's minimum margin requirements for the leveraged positions you hold. To avoid a margin call,please practise responsible risk management by: Keeping adequate free margin in your account.
• Avoiding over-leveraging your trades.
• Setting stop-loss orders to manage potential losses.
• Regularly monitoring your open positions and account equity.
How do I calculate my potential risk on a trade?
To calculate risk on a trade, use this formula:
Risk = Position Size * Pip Value * Stop Loss in Pips
As a general guideline, many traders choose to risk no more than 1–2% of their trading capital on a single trade. Proper position sizing and use of stop losses are critical.
What are the fees and commissions associated with trading forex?
We operate a commission-free trading model on standard accounts. There are no commissions charged per trade, with our revenue earned through spreads slightly (typically 1-2 pips on major pairs).
What is your policy on leveraged trading and risk management?
While we allow leverage up to 1:500 on FX majors, we advocate responsible trading and educate clients on proper risk management techniques. Avoid risking more than 2% of your account balance on a single trade, and be mindful of margin requirements, stop losses and money management methods.
Do you offer any special promotions or bonuses for new or existing clients?
Yes, we periodically offer special promotions to new and existing clients that can include deposit bonuses, rebates, trading contests, and other incentives. Check our website or contact us for the latest offers.
What is a stop out level and how is it calculated?
The stop out level refers to the percentage equity level at which your leveraged positions will be automatically closed out or stopped out by the broker to prevent further losses once your margin falls below a minimum threshold. It is calculated as: Stop Out % = (Equity / Used Margin) x 100.
How can I monitor my stop out level and account margin?
Your current used margin, free margin, account equity balance and stop out level are displayed prominently on the account overview page once you login to the trading platform. Most platforms also provide customizable margin level alerts.
What happens if my account reaches the stop out level?
Once your remaining equity crosses below the stop out level (for example 50), the broker's risk management systems will begin automatically closing out your largest open losing positions one by one to free up margin and protect against further losses.
Can I set a higher stop out level to prevent positions from being automatically closed?
No, the stop out level percentage is predetermined by the broker based on account type. It is typically set by the system. Traders cannot modify the stop out level themselves.
Do you offer demo accounts for practice trading?
Yes, unlimited demo accounts are provided for free, pre-loaded in virtual currency for practice trading. Demo accounts allow testing of strategies in a simulated environment with real live market data before risking capital on a live account.
What is your policy on scalping and high-frequency trading strategies?
Scalping and short-term trading strategies are generally permitted at Alchemy Markets. However, all trading activity must comply with our Terms and Conditions and Order Execution Policy.
What is your approach to risk management and responsible trading?
Proper risk management is crucial for successful trading. We advocate only risking 1-2% of account equity on each trade by using reasonable leverage with stop losses. Money management techniques like this help preserve trading capital over the long run.
Need Help?
If you have a question that isn't covered in the FAQs, please contact us and
one of our representatives will be happy to help you.
one of our representatives will be happy to help you.
