Staying Safe

Protect Yourself From Scams
Clone Firms, Phishing & Fraud
Fraudsters sometimes impersonate legitimate financial firms, including brokers, by cloning websites, creating fake social media accounts, or contacting people via messaging apps. Their goal is to pressure you into sending money or sharing security details.
If something feels off, stop, verify, and contact us through our official channels.
If you think you’ve been targeted
Do not send funds. Do not share any codes. Take screenshots and report it to Alchemy Markets immediately.
Report Suspicious Activity
Account Responsibility & Access
You acknowledge that you are solely responsible for keeping your account credentials, including your username and password, strictly confidential and secure. You must not share your login details with any third party.
Alchemy Markets cannot be held responsible for any transactions, positions, or actions carried out on your trading account if access was gained using your login credentials, whether this occurred intentionally or unintentionally.
If you believe your account details have been compromised or that someone is accessing your account without your permission, you must notify our Client Support team immediately so we can help secure your account.
Quick red-flag checklist
If any of the below happen, treat it as suspicious until verified:
  • You are asked to share your password, PIN, or one-time code (OTP).
  • You are pressured to act urgently, “right now”, or told you will lose money if you don’t comply.
  • You are contacted via WhatsApp, Telegram, Signal, or a random social account claiming to be your “account manager”.
  • You are sent a link to “verify”, “unlock”, “recover”, or “secure” your account.
  • You are asked to install remote-access software or share your screen.
  • You are told to send money to a bank account name that does not match Alchemy Markets.

What scams look like in trading

1) Clone firms and “lookalike” websites
Scammers may create websites that look almost identical to a real broker’s site and use similar branding, domains, and pages to collect deposits or login details.
How to protect yourself
  • Only use our official website domain: www.alchemymarkets.com/eu
  • Bookmark the official site and use the bookmark, not search ads.
  • Check spelling carefully (extra letters, dashes, “.net” instead of “.com”, etc.).
  • Never log in from links in emails or messages.
2) Phishing emails and fake support messages
Phishing messages can look professional and may ask you to “confirm your account”, “fix a compliance issue”, or “prevent liquidation”. They often include links or attachments.
Rule
Alchemy Markets will never ask you to share login credentials or security codes outside our official platform and verified channels.
3) Impersonation on social media and messaging apps
Fraudsters may create fake accounts that copy a brand name, logo, or staff photos, then direct you to deposit funds or join “signals” groups.
If you see an account claiming to be Alchemy Markets, verify it through our website before engaging.
4) “Safe account” and payment diversion scams
A scammer may claim your account is under threat and instruct you to move funds to a “safe account” or to a “new payment account”. Legitimate firms do not ask you to move money for security reasons.
5) Investment recovery scams
If you already lost money, scammers may contact you claiming they can recover it for a fee. Be extremely cautious. Recovery scams often target victims repeatedly.

What Alchemy Markets will never do

To help you verify legitimate communications, here are non-negotiables:
  • We will never ask for your password.
  • We will never ask for your OTP, PIN, or security codes by phone, email, or messaging apps.
  • We will never pressure you to act immediately or threaten you into making a payment.
  • We will never ask you to install remote-access software to “help” you trade or withdraw funds.
  • We will never ask you to send funds to a personal bank account or to an account name that is not clearly Alchemy Markets.
  • We will never promise guaranteed profits or “risk-free” returns.
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How Alchemy Markets will communicate with you

Official channels
Website www.alchemymarkets.com/eu Client Portal
Login:
https://account.alchemymarkets.com/eu/en/login
Sign up:
https://account.alchemymarkets.com/eu/en/register
Email domains we use [email protected]
[email protected]
[email protected]
[email protected]
 Support [email protected]
Facebook @AlchemyMarketsEU Instagram @alchemym_eu LinkedIn @alchemymarkets X @alchemym_eu
Phone calls
We will not call you unexpectedly to request payments or security codes. If a call is legitimate, it should be verifiable via our official channels.

Before you deposit or share information, verify

Do this in under 60 seconds:
  1. Stop and do not click links.
  2. Open a new browser tab and type our official domain manually.
  3. Compare the contact details with the message you received.
  4. If any mismatch exists, assume it is fraudulent.
  5. Report it to us.
Regulators also warn that scammers may claim they work for genuine authorised firms (clone firms). Verification is essential.

How to report suspicious activity

If you think someone is impersonating Alchemy Markets, send us:
  • Your name and registered email (if applicable).
  • The phone number, email address, social handle, or website URL used.
  • Screenshots of the conversation and any payment instructions.
  • Transaction references (if you sent funds).
  • Your country of residence.
Report here: [email protected]
What happens next:
We will review your report, may ask for additional details, and will take steps to help limit further harm, including reporting impersonation channels where possible.

Protect your account

Practical steps:
  • Use a unique password and change it regularly.
  • Enable two-factor authentication where available.
  • Never share your screen, OTP, or password with anyone.
  • Avoid logging in on public devices or public Wi-Fi.
  • Keep your device and browser updated.
Regulators also warn that scammers may claim they work for genuine authorised firms (clone firms). Verification is essential.

FAQ

What is a “clone firm”?

A clone firm is a scam in which fraudsters impersonate a legitimate company by using similar names, branding, websites, or contact details.

I received a message claiming to be Alchemy Markets. How do I know it’s real?

Do not use the links or numbers provided in the message. Visit our official website and contact us through the appropriate channels to verify.

Can Alchemy Markets recover funds I already sent to scammers?

In many cases, funds sent to scammers cannot be recovered, but reporting quickly can help. Contact your bank or card provider immediately and file a report with us so we can log the incident and support next steps.

Does Alchemy Markets use WhatsApp or Telegram for support?

No. We do not provide account support or request payments via WhatsApp, Telegram, or similar messaging apps

Someone promised guaranteed profits using Alchemy Markets’ name. Is that legitimate?

No. Guaranteed profits and pressure tactics are common signs of fraud.

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